Refund policy

Thank you for shopping with LUNGTA. Each piece of our jewelry is thoughtfully prepared with care. We want you to feel confident about your purchase, so please review our return and refund policy before placing an order.

Returns

Due to the handcrafted nature of our jewelry, we do not accept returns or offer refunds for change of mind, personal preferences, or incorrect size selections, except where required by applicable law.

We accept requests for returns, refunds, or replacements when an item arrives defective, damaged, or incorrect, subject to the conditions outlined below.

If you receive an item with an issue, please contact us within 14 days of delivery so we can assist you promptly. This notification period does not limit any rights you may have under applicable consumer protection laws.

Where a return is required, items should be returned in their original condition, with their original packaging and any included accessories, where reasonably possible.

Please contact us before returning any item.

How to Start a Return

To request a return, refund, or replacement, please email contact@thelungta.com with:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the damage, defect, or incorrect item, where applicable

Our team will review your request and provide further instructions.

Please do not send any items back before receiving return instructions.

Damages and Issues

Please inspect your order upon delivery.

If your jewelry arrives damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 14 days of receiving your package.

Once we have reviewed the issue, we may offer a replacement, exchange, refund, or another appropriate resolution depending on the circumstances and applicable law.

We are committed to resolving genuine product issues fairly and promptly.

Non-Returnable Items

We do not accept returns for the following reasons, except where required by applicable law:

  • Change of mind or personal preference

  • Incorrect size or style selected by the customer

  • Personalized or custom-made items

  • Items damaged through misuse, improper care, or normal wear and tear

  • Items marked as final sale

These exclusions do not apply where the customer is entitled to a remedy under applicable consumer protection laws.

Exchanges

We do not offer exchanges for changes in size, style, or personal preference.

If you receive a defective, damaged, or incorrect item, please contact us at contact@thelungta.com.

We will review your request and determine an appropriate resolution, which may include an exchange or replacement.

Refunds

If your return or refund request is approved, we will notify you by email.

Where a return is necessary, we may need to receive and inspect the item before processing your refund.

Approved refunds will be issued to your original payment method.

Original shipping fees are non-refundable, except where otherwise required by applicable law.

If a return is accepted as an exception for personal preference, the customer will be responsible for return shipping costs unless otherwise agreed.

For defective, damaged, or incorrect items, we will provide appropriate return instructions and cover return shipping costs where required by applicable law.

Please allow additional time for your bank or payment provider to process and post your refund.

If you have not received your approved refund within a reasonable period, please contact us.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at contact@thelungta.com.

As our jewelry is prepared after an order is placed, we may not be able to accommodate changes or cancellations once preparation has begun.

Once your order has been shipped, changes or cancellations may no longer be possible.

Any cancellation or refund rights provided by applicable consumer protection laws remain unaffected.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at contact@thelungta.com.

We will investigate the shipment with our logistics partners and help determine an appropriate resolution.

Where an order is confirmed lost or cannot be delivered, we will offer a replacement or refund as appropriate and in accordance with applicable law.

Your Consumer Rights

Nothing in this policy limits or excludes any rights available to you under applicable consumer protection laws.

This includes rights relating to defective, damaged, incorrectly described, incorrectly supplied, or undelivered goods.

Where applicable law requires a refund of shipping charges or other costs, those requirements will take precedence over this policy.

Contact Us

For questions about returns, refunds, exchanges, cancellations, or order issues, please contact us:

LUNGTA

Email: contact@thelungta.com

Website: https://thelungta.com