Customer Care

Made to carry what matters. Cared for, to stay with you. We hope your LUNGTA piece becomes a meaningful part of your everyday life. Here's how to care for it—and how to reach us when you need a little help.

Caring for Your Jewelry

Our pieces feature natural stones, wood, and carefully selected metal details. Each material needs gentle care to preserve its character.

Keep your jewelry dry. Remove it before washing your hands, showering, swimming, exercising, or doing household chores. Avoid contact with water, steam, and prolonged humidity.

Apply perfume, lotion, sunscreen, and other skincare products before putting on your jewelry, allowing them to dry first.

Wipe your piece gently with a soft, dry cloth after wearing. Do not soak it or use chemical cleaners.

Store it separately in a soft pouch, away from direct sunlight and heat.

Avoid pulling, stretching, or knocking your jewelry against hard surfaces. Roll stretch bracelets gently onto your wrist.

Keep wooden beads away from water and oils. For silver details, use a silver polishing cloth, avoiding surrounding stones and wood.

Natural stones may vary in color, markings, and texture. Wood and metals may develop a patina with wear. These subtle changes are part of each piece's individual character.

Returns

If your piece isn't quite right for you, please contact us within 14 days of delivery to request a return.

Returned items must be unworn, unused, and in their original condition, with all original packaging and any included accessories. Personalized or custom-made pieces are not eligible for change-of-mind returns.

To begin, email contact@thelungta.com with your order number and the item you would like to return. Please wait for our return instructions before sending your parcel.

Once approved, your return should be dispatched within 14 days. Please use a tracked shipping service and retain your proof of postage.

Return shipping costs are the customer's responsibility, unless the item arrived damaged, faulty, or incorrect. Original shipping charges are non-refundable for change-of-mind returns.

Refunds & Exchanges

We'll email you once your return has been received and inspected. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

If you would prefer another piece, contact us to discuss an exchange. Exchanges depend on stock availability, and additional shipping costs may apply.

After-Sales Support

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging. We'll review the issue and help arrange an appropriate solution.

If your piece needs attention after wear—such as a loose fitting, broken cord, or damaged component—please get in touch. We'll let you know whether repair or restringing is available, along with any costs, before you proceed.